WEB DESIGN AND APPLICATION TECHNOLOGIES

Customer Relationship Management (CRM) is a broad term that covers concepts used by
companies to manage their relationships with customers, including the capture, storage and
analysis of customer information.

WHY CRM?

CRM software helps organizations achieve their customer relations goals by measuring key
performance indicators collected by the CRM software about customer lifecycle behaviour.
Benefits include isolating those marketing campaigns that drove the most and best quality leads,
improving internal efficiency, complete customer histories and the ability to provide appropriate
support and consequently retain customers

Our CRM analyzes customer data for a variety of purposes including:

+ Design and execution of targeted marketing campaigns to optimize marketing effectiveness
+ Design and execution of specific customer campaigns, including customer acquisition,
cross-selling, up-selling, retention.
+ Analysis of customer behavior to aid product and service decision making (eg pricing, new
product development, etc)
+ Management decisions, e.g. financial forecasting and customer profitability analysis

	E-NEWSLETTER
	One of the action result from the CRM, we evaluate the customer behavior and then we can use this tool to send the update news or any promotional online campaign to the target user. We can send by group of behavior or sending by any other condition with our advance support tools.

	HIGHLIGHT FEATURES
	+ Customer Profile Database + Statistic Evaulation System + Group/ Class Management + Flash/ HTML Editor Tools + Mailing Lists + Analysis System

Contact us for more details & Pricing